Support

How to reach support

Email support@syncstring.app for SyncString beta help. Include the provider involved, the affected account email, the page or feature you were using, what you expected, and what happened. Do not send Apple app-specific passwords, OAuth tokens, API keys, recovery codes, payment-card details, or full contact/calendar exports by email.

Connection and backup help

For account connection problems, include the provider name, the provider account email, the time of the last attempt, and the redacted result shown in the portal. For backup or restore-preview questions, include the backup title and status shown in the Backups tab. SyncString support can use those records to investigate without asking you to send private contact names, event titles, or provider response bodies.

Account and data deletion

To request deletion of your SyncString beta portal records, email support@syncstring.app from the email address you use with SyncString, or use the Account & billing tab to request privacy or deletion help. We may verify your identity before acting. Removing a connection inside SyncString deletes the saved SyncString authorization for that provider; it does not delete contacts, calendars, or events at Apple, Google, or Microsoft.

Deletion requests may cover beta-interest records, portal configuration, saved provider authorization, contact-index records used for Contact Groups, backups that have not already expired, and support history where deletion is legally permitted. We may retain limited records when needed for security, fraud prevention, legal obligations, dispute handling, or proof that a request was completed.

Privacy, security, and legal channels

• Privacy requests: privacy@qualystudios.com.
• Security reports: security@qualystudios.com.
• Terms or legal questions: legal@qualystudios.com.
• Accessibility feedback: accessibility@qualystudios.com.

Beta response expectations

SyncString is still in private beta. We aim to review support requests promptly, but response times are not guaranteed and may vary by issue type. Production service-level commitments, paid support terms, and enterprise incident processes will be documented separately before general availability.